Former Starehe Member of Parliament Charles Njagua, widely known as Jaguar, has taken swift action in response to allegations that his company, iPhone Street Kenya, sold refurbished iPhones as new products and engaged high-profile influencers to target unsuspecting consumers.

Jaguar, the director of iPhone Street Kenya, has publicly taken responsibility for the situation and pledged to establish a new customer service team to enhance product information and dispute resolution.

He stated, "I commit to put in place a new customer service team for clear product information and dispute resolution to mitigate any issues moving forward."

The company itself released a statement promising to create a dedicated hotline for swift response to customer complaints and concerns.

"We're reaching out to you directly, our wonderful customers to better understand how we can ensure your satisfaction. Your needs have always been our top priority and we're wholeheartedly committed to finding more solutions that align with your expectations," the statement affirmed.

Jaguar emphasized the importance of accepting both positive and negative criticism as a company grows. The affected clients have been contacted to find the best solutions that guarantee their satisfaction.

Addressing concerns about remote locking software on iPhones, the company explained that it aims to protect customers and their business interests.

"We understand that misunderstandings can happen, and we want to assure you that we offer a variety of iPhone options to cater to different preferences and budgets. Our core mission is to provide quality devices and services while being transparent and fair in all our dealings."

Jaguar had largely withdrawn from the public eye following his loss in the 2022 General Election but was nominated as Chief Administrative Secretary (CAS) in the Sports docket by President William Ruto in March 2023. However, the positions were later ruled unconstitutional by the High Court.